Privacy Policy

Last updated: 24 August 2026

Balcony provides digital event invitation services. Balcony is currently operated by an individual service provider in India.

This Privacy Policy explains how we collect, use, store, and protect personal data of Hosts and Guests who use our Service.

1. Information We Collect

Hosts

We may collect:

• Name and email address.
• Mobile number, where required.
• OTP/account verification information.
• Event details.
• Photos, text, and other uploaded content.
• Guest information entered by the Host.
• RSVP information.
• Purchase and transaction information.
• Customer support communications.

Guests

Depending on the invitation, we may collect:

• Name.
• Mobile number or email address, where provided.
• RSVP status.
• Number of attendees, where applicable.
• Messages or responses submitted through the invitation.

Guests generally do not need to create a Balcony account to RSVP.

Technical Information

We may also collect basic technical information such as IP address, browser/device information, access times, and security logs.

2. How We Use Information

We use personal data to:

• Create and manage accounts.
• Verify accounts using OTP.
• Create and display invitations.
• Process purchases and payments.
• Record and display RSVPs.
• Provide customer support.
• Send service-related emails or notifications.
• Maintain website security.
• Prevent fraud and abuse.
• Improve and maintain the Service.
• Comply with applicable laws and legal requirements.

Where consent is required by applicable law, we will obtain consent before processing personal data.

3. Guest Information

• Hosts may provide Guest information to Balcony and may view Guest RSVP information through their account.
• Hosts are responsible for ensuring that they have an appropriate basis or permission to provide Guest information.
• Guests may contact the Host or Balcony regarding their personal information.

4. Invitation Links

• Some invitations may be accessible through a unique invitation URL.
• Anyone who obtains the URL may potentially view information made available through the invitation.
• Hosts should therefore avoid publishing unnecessary sensitive or confidential information.

5. Who We Share Information With

We do not sell Host or Guest personal data.

We may share information with service providers that help us operate Balcony, such as:

• Payment providers.
• Email/OTP providers.
• Hosting and database providers.
• Cloud storage and backup providers.
• Security and technical service providers.
• Analytics providers, if used.
• Messaging providers, if used.

We may also disclose information when required by law or a lawful government or judicial authority.

Actual third-party providers used by Balcony will be reflected in this Privacy Policy where appropriate.

6. Payments

• Payments may be processed by third-party payment providers.
• Balcony does not normally store complete payment card or banking credentials.
• Payment providers may process payment information according to their own terms and privacy policies.

7. WhatsApp and Messaging

If Balcony provides WhatsApp, SMS, or other messaging features, relevant information such as mobile numbers, invitation links, message content, and delivery information may be processed by the relevant messaging provider.

This Privacy Policy will be updated when such features are introduced.

8. Data Retention and Deletion

We retain personal data only for as long as reasonably necessary to:

• Provide the Service.
• Maintain accounts and invitations.
• Process transactions.
• Provide support.
• Maintain security.
• Resolve disputes.
• Meet legal, tax, accounting, or other applicable requirements.

You may request deletion of your account or applicable personal data.

Some information may need to be retained where required by law or reasonably necessary for security, fraud prevention, backups, accounting, or dispute resolution.

9. Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about your personal data.
• Request correction of inaccurate information.
• Request deletion of applicable personal data.
• Withdraw consent where applicable.
• Raise a privacy grievance.

We may request reasonable information to verify your identity before processing a request.

10. Security

• We use reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.
• Security measures may include HTTPS/TLS, authentication, access controls, secure hosting, database restrictions, backups, and security monitoring.
• However, no internet-based service can be guaranteed to be completely secure.
• Where required by applicable law, we will take appropriate steps in response to a personal data breach.

11. Cookies

Balcony may use essential cookies required for:

• Login and sessions.
• Security.
• Website functionality.
• User preferences.

If we introduce analytics, advertising, or other non-essential tracking technologies, we will provide appropriate information and obtain consent where required by law.

12. Children’s Data

• Balcony is not specifically designed for children.
• Hosts should avoid providing unnecessary personal information about children.
• Where children’s personal data is processed, we will comply with applicable requirements under Indian law.

13. Third-Party Services and International Processing

• Some third-party service providers may process or store information outside India.
• Where applicable, we will take steps required by Indian law regarding such processing.
• Third-party services may also have their own privacy policies and terms.

14. Changes to This Policy

• We may update this Privacy Policy from time to time.
• Material changes may be communicated through the website or email where appropriate.
• The “Last updated” date will show when the policy was most recently changed.

15. Contact and Privacy Complaints

For privacy questions, requests, or complaints:

• Balcony
• Operated by: Anika Patel
• Email: support@itsbalcony.com
• Address: Pune, Maharashtra, India.

We will make reasonable efforts to review and respond to privacy requests and grievances within the period required by applicable law.

16. Governing Law

This Privacy Policy is governed by the applicable laws of India.

17. Related Policy

For information about accounts, purchases, refunds, templates, acceptable use, liability, and other terms of using Balcony, please see the Terms of Service.